Answers, documentation, and a way to reach a real person.
Email support@smartmartglobaltrade.com with your order number. Enterprise plans receive priority handling within 24 hours.
Download delivery, checkout, and portal systems: Operational
Entry & Professional: 1 business day. Business & Enterprise: 24 hours, 7 days a week.
Source code (Python or Node.js) plus a setup guide. You install and run it yourself, or on your own server — it's not a hosted login. Some scripts require your own third-party API key (e.g. OpenAI), which is stated on the product page.
No — every purchase is a Single-Entity Commercial License, for use inside your own business only. Agencies needing multi-client rights should look at our Enterprise plan.
Open a support ticket within 14 business days and we'll patch it or refund it — no exceptions.
Monthly plans renew automatically until you cancel from your customer portal. Cancelling stops the next renewal; it doesn't refund the current period already paid for.
No. Card entry is handled directly by Stripe; we only ever see a secure token, never the card number.